SUPPORT

FREQUENTLY ASKED

QUESTIONS

Find answers to common questions about our research compounds, shipping, and policies.

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General

What are research compounds, and how are they used?
Research compounds are substances used in scientific and laboratory research. They are utilized by qualified researchers for in-vitro studies, pre-clinical research, and other laboratory applications. These compounds are not intended for human consumption.
Who can order from Climb Research Labs?
Our products are available to qualified researchers, academic institutions, and laboratory professionals who are 21 years of age or older. By purchasing from us, you confirm that products will be used solely for legitimate research purposes.
Are your products legal to purchase?
Yes. Research compounds sold for legitimate laboratory and research purposes are legal to purchase in the United States. However, regulations may vary by jurisdiction. It is the buyer's responsibility to ensure compliance with local laws.
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Quality & Testing

Are your compounds tested for purity?
Yes. Every batch undergoes rigorous third-party testing using HPLC (High-Performance Liquid Chromatography) and Mass Spectrometry to verify purity (99%+), identity, and consistency.
What purity level can I expect?
All of our compounds are verified at 99%+ purity through independent laboratory testing. We never compromise on quality.
Can I get a Certificate of Analysis (COA)?
Yes! COAs are available for all current and past batches on our COAs & Test Results page. You can also request specific COAs by contacting our support team.
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Shipping & Delivery

What are your shipping policies?
Orders placed before 1PM PST ship the same business day. We offer free shipping on orders over $250. All packages include tracking and are shipped discreetly. Standard delivery takes 2-4 business days.
Do you ship internationally?
Currently, we ship within the United States. International shipping may be available in the future. Please contact us for specific inquiries.
How is the product packaged?
All products are packaged in laboratory-grade containers with proper labeling. Shipments are discreet with no external markings indicating contents.
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Payment & Orders

What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods through our payment processor.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, the order may have already been processed for shipping. Please contact support immediately if you need to make changes.
Do you offer refunds?
Please see our Refund & Return Policy for details. We handle each case individually to ensure customer satisfaction.
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Still Have Questions?

Can't find what you're looking for? Our support team is here to help.

✉ Contact Support
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Research Use Only. All products offered by Climb Research Labs are intended strictly for research and laboratory use only. They are not for human consumption, medical use, or diagnostic purposes. These compounds are supplied exclusively to qualified professionals, institutions, and laboratories to support scientific research settings.