Effective Date: April 27, 2026

Climb Research Labs (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit climbresearchlabs.shop, how we use it, who we share it with, and the choices you have. By using the site you agree to the practices described below.

Who We Are

Climb Research Labs is an online supplier of research compounds. Our website is climbresearchlabs.shop. For privacy questions or data requests, email contact@climbresearchlabs.shop.

Information We Collect

  • Account information. When you create an account we store your name, email address, and a hashed password.
  • Order information. When you place an order we collect your billing and shipping addresses, phone number, email, and the items you purchased.
  • Payment information. Card numbers, bank account numbers, and similar payment details are submitted directly to our payment processors (see “Who We Share Your Information With”). They are not stored on our servers.
  • Communications. If you contact us by email, contact form, or live chat, we keep the content of those messages so we can respond and reference the conversation later.
  • Newsletter sign-ups. If you opt in to our newsletter we store your email address until you unsubscribe.
  • Age verification. When you confirm you are 21 or older through our age gate, a cookie is set on your browser recording that confirmation so you are not asked again on every visit.
  • Automatic information. Like most websites, our servers receive your IP address, browser user agent, referring URL, and timestamps in standard log files. This data is used for security, troubleshooting, and aggregate analytics.

How We Use Your Information

  • Process and fulfill your orders, including shipping, refunds, and customer support.
  • Send transactional emails such as order confirmations, shipping updates, and password resets.
  • Send abandoned-cart reminder emails if you began checkout but did not complete the purchase.
  • Send marketing or newsletter emails when you have opted in. You can unsubscribe at any time using the link in any such email.
  • Detect, prevent, and respond to fraud, abuse, and security incidents.
  • Comply with legal obligations such as tax records and lawful requests from authorities.
  • Improve the site, our products, and our service.

Who We Share Your Information With

We do not sell your personal information. We share information only with trusted service providers we use to operate the business, and only with the minimum data each one needs to do its job. The categories of recipients are:

  • Hosting and infrastructure providers — store the site’s data and deliver pages and emails on our behalf.
  • Payment processors — handle credit/debit card and bank payments. When you pay, your payment details are submitted directly to the processor; we receive only the confirmation and last-four-digit reference needed to manage your order.
  • Shipping and fulfillment partners — receive your name, shipping address, and contact information so they can print labels, ship your order, and provide tracking.
  • Email service providers — deliver our transactional and (if you have opted in) marketing emails.
  • Analytics and security tools — help us monitor site performance, prevent fraud, and respond to security incidents.
  • Professional advisors — accountants, lawyers, and similar advisors, where reasonably necessary.

We may also disclose information when required by law — for example, in response to a subpoena, court order, or lawful regulatory request — or when necessary to protect our rights, property, or safety, or that of others. If you would like more information about a specific service provider we use, contact us at the email below.

Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

  • Essential cookies — keep your shopping cart and checkout session active, remember your age verification, and keep you logged in if you choose.
  • Affiliate cookies — if you arrive via an affiliate referral link, a cookie is set so the affiliate is credited if you complete a purchase.
  • Performance / caching cookies — used by our caching layer to deliver faster page loads.

We do not run third-party advertising trackers, social-media pixels, or behavioral-advertising cookies on this site. You can disable cookies in your browser settings, but parts of the site (cart, checkout, account) will not work correctly without them.

How Long We Keep Your Information

  • Account profiles — kept until you ask us to delete them.
  • Order records — retained for at least seven years to comply with tax, accounting, and consumer-protection laws.
  • Newsletter email addresses — kept until you unsubscribe.
  • Server logs — rotated regularly, typically within 30 days.

Your Rights

You have the right to:

  • Access — request a copy of the personal information we hold about you.
  • Correction — update inaccurate or incomplete information through your account dashboard or by emailing us.
  • Deletion — request that we erase your account and personal information, subject to legal retention obligations (such as keeping order and tax records).
  • Withdraw consent — unsubscribe from marketing emails at any time via the link in any email.

California residents. Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect about you, request its deletion, request its correction, and opt out of any sale or sharing of personal information. We do not sell your personal information. To exercise any of these rights, email contact@climbresearchlabs.shop from the address associated with your account. We may need to verify your identity before fulfilling certain requests.

Security

We use HTTPS encryption sitewide, hashed and salted passwords, and PCI-compliant payment processors. Full credit card numbers and bank account numbers are not stored on our servers — they are passed directly to the payment processor. No system is perfectly secure, but we work to protect your information against unauthorized access, loss, and misuse.

Children

This site is intended only for adults age 21 or older. We do not knowingly collect personal information from anyone under 21. If you believe a minor has submitted information to us, please contact us and we will delete it.

International Visitors

Our servers and operations are based in the United States. If you visit the site from outside the U.S., your information will be transferred to and stored in the U.S., where data-protection laws may differ from those of your home country. By using the site, you consent to that transfer.

Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date at the top of this page reflects the most recent revision. Material changes will be communicated through a notice on the site.

Contact

Questions about this Privacy Policy or your data? Email contact@climbresearchlabs.shop.